FAQs

Welcome to our FAQs page! Here, you’ll find answers to the most commonly asked questions about our services and how we can support your business. Whether you’re curious about the specifics of our financial and accounting solutions, want to know more about our business mentorship programs, or have other inquiries, this page is designed to provide you with the information you need. If you don’t see your question here or need further clarification, please feel free to contact us directly. We’re here to help and ensure you have all the details necessary to make informed decisions about partnering with us.

About our Services

What services does Dyslexia Desk offer?

Dyslexia Desk specialises in comprehensive bookkeeping and administrative services. This includes ledger management, VAT returns, payroll management, computerised accountancy systems, client and project management, recruitment support, social media management, and document handling. We also provide personalised training on Xero and FreeAgent software.

Can Dyslexia Desk handle both my bookkeeping and administrative needs?

Absolutely! We aim to be a one-stop resource for all your back-office functions, offering both bookkeeping and administrative services. This integrated approach ensures consistency and efficiency in managing your business operations.

What makes Dyslexia Desk suitable for startups and small businesses?

We tailor our services to meet the unique needs of startups, sole traders, small companies, and charities, focusing on setting up robust processes and systems. Our goal is to empower you by handling complex back-office tasks, allowing you to focus on your business’s growth.

Working With Us

How do I get started with Dyslexia Desk?

Starting is simple. Contact us via email, phone, or our website form. We’ll schedule an initial consultation to understand your needs and outline how we can assist. Following this, we will set up the necessary systems and processes tailored to your requirements.

Are your services available to clients outside the UK?

Currently, we focus on supporting UK-based businesses. This allows us to provide tailored services that adhere to UK regulations and best practices.

How does Dyslexia Desk ensure the security of my data?

We prioritise your data’s security by using secure platforms like LastPass for credential management and OneDrive for file storage. We maintain stringent security practices and comply with GDPR to protect your information.

Pricing and Payments

How are your services priced?

Our pricing structure varies depending on the service. We offer both fixed-rate packages and bespoke pricing to suit different needs and budgets. Details are provided after the initial consultation, ensuring transparency and a clear understanding of costs.

Additional Support

What if I need a service that is not listed on your website?

We are committed to meeting your business needs. If you require a service not currently listed,
please let us know. We can either develop this service or provide a referral to a trusted virtual assistant who can meet your specific requirements.

How can I contact you for ongoing support or queries?

Our clients can contact us via phone, email, or direct messaging through our client portal. We ensure timely responses to all inquiries as part of our commitment to excellent customer service.